Jan 2024 - Current

Human Resource and administration Specialist

Bridge Human Resource Centre Limited

Responsible for overseeing staffing, performance management, and employee relations across a diverse conglomerate encompassing telecommunications, microfinance, hospitality, real estate, restaurants, and ICT businesses. Key responsibilities include:

• Performing HR audit to ascertain the staff needs in each department, their skills, and experience
• Maintaining physical and digital personnel records like employment contracts
• Updating internal databases with updates on current staff and new hire information
• Creating and distributing policies and procedure guidelines about the company
• Gathering payroll data like bank accounts and working days
• Publishing and removing job ads on the website in liaison with ICT
• Scheduling job interviews and contacting candidates as needed, creating a candidates database for vacancies that arise
• Developing training and onboarding training materials
• Ensuring compliance with relevant labor laws
• Managing end-to-end recruitment processes
• Acting as a point of contact for employee inquiries, addressing concerns, and implementing employee relations programs
• Administering performance contracts, appraisals, assisting in staff development plans
• Coordinating employee training programs
• Conducting compliance checks with Employment Act and Ministry of Labour requirements, compliance with labor laws and regulations

July 2022 - Nov 2023

Human Resource Manager

Samchi Group of Companies

Responsible for staffing, performance management, employee relations, support and monitoring activities across the diverse conglomerate, which includes telecommunications, microfinance, hospitality, real estate, restaurants, and ICT businesses. Key responsibilities include:

• Advising management on staff recruitment, identifying talent, and developing leaders
• Recruiting, selecting, orienting, and placing new employees and managing employee attendance, leave management, and personnel records
• Conducting staff satisfaction surveys and exit interviews
• Monitoring performance agreements and appraisals, promoting a performance culture, and updating job requirements and descriptions
• Ensuring compliance with labor laws and serving as a single point of contact for employees and managers of different departments
• Advising the Executive Director on staff welfare, grievances, and litigations
• Handling employee relations issues and providing basic counseling to staff, as well as handling disciplinary issues
• Handling organizational change and monitoring compliance with staff evaluation systems, preparing and implementing HR and company policies and procedures
• Updating job requirements and descriptions for all positions and supporting management in handling staff grievances

2018 to date

Part-time Lecturer

Multimedia University of Kenya, Main Campus

• Presented course material in a concise manner that encouraged applied knowledge of theory to real world settings
• Created lesson plans and projects that incorporated adult learning styles, online learning initiatives and encouraging retention of concepts
• Developed students' educational abilities by activating modern strategies in teaching, learning and encourage continuing education and training to produce distinct cadres in various specialties.

Accomplishments

• Participated in university committees related to curriculum development, student advising, assessment of teaching effectiveness
• Created and maintained a course content in line with syllabus provided, issued lecture notes, assignments and exams for students
• Marked exams, attended departmental moderations on examinations
• Designed and implemented innovative teaching strategies to engage students in active learning through discussion-based lectures, small group activities, and multimedia presentations

2013-2015

Bank Operation Manager

National Bank of Kenya

Ensured compliance with Operational, Security, Controls & processes risks requirements to avoid losses & prevent fraud arising from operational lapses, and to protect bank and customers assets. Co-ordinated branch initiatives aimed at gathering feedback from customers on service standards and advise business heads on improvements. Monitored branch premises to ensure high standards of appearance are maintained to project the Bank’s image favourably. Provided leadership by constantly offering training and guidance on the operations expectations. Adequate coaching and mentoring of branch staff.

Accomplishments

• Responsible for strict cost management in the branch i.e. reviewing all service provider quotations before the work can proceed.
• Led the branch operations team in supporting the branch to achieve its customer retention objectives, acquisition and growth goals. Achieving personal sales goals for all products as outlined in the targets as well as participating and leading branch sales promotion.
• Offered continuous engagement with customers and supporting them in times of personal need aimed at developing a strong bond and loyalty.

2011-2013

Back Office Executive

National Bank of Kenya, Ongata Rongai

Enhanced the deposit growth through various products offered by Bank, achieving revenue to the branch, selling all the third-party products like Insurance. Shared data analysis with other HR teams to support critical functions like self-sufficiency, segmentation and more. Provided advice on banking products and services such as loans, deposits, mortgages, and credit cards.

Accomplishments

• Overall monitoring of policy cancellation process to ensure timely cancellation of policies, sending of cancellation letters to customers, resolution of issues.
• Negotiated terms of loans with borrowers when applying for a mortgage, business loan, or personal loan.

2006-2010

Employees Relationship Officer

National Bank of Kenya, Head Office

Developed, scheduled, and conducted technical, management, and interpersonal skills training to improve employee performance. Prepared reports to communicate information about employee concerns and comments and organizational actions taken. Communicated policies pertaining to Human Resources, compensation, and benefits.

Accomplishments:

• Promoted high-quality sales, supply, and customer service processes, aiming to preserve customers and renew contracts.
• Explained company compensation and benefit programs, such as medical, insurance, retirement, and savings plans, and enrolled workers in specified programs.